Refund Policy

Your complete satisfaction means the world to us. We want you to love your new timepiece from the moment it arrives. If for any reason you are not entirely satisfied, our supportive and straightforward return process is here to make things right.

• Inspection Upon Arrival: We kindly recommend inspecting your timepiece carefully immediately upon delivery. If you notice any transit damage, manufacturing defects, or if you received an incorrect item, please notify us right away with photos or a brief description.

• Eligibility for Returns: To qualify for a return or exchange, items must be in their original, brand-new condition—unworn, unaltered, and complete with all original protective films, tags, instruction manuals, and luxury packaging.

• Return Shipping & Guidance: Please contact our customer support team before sending any items back. We will provide you with clear, step-by-step return instructions and the correct return address based on your region.

• Refund Processing Timeline: Once your returned package arrives at our facility, undergoes a quick condition inspection, and is approved, your refund will be automatically issued to your original method of payment within 3 to 5 business days. Depending on your bank, it may take a few additional days for the funds to reflect in your account.

• Exchanges: If you wish to exchange your watch for a different color or model, our team will gladly help you facilitate a seamless exchange process.

• For any specific questions or further assistance, please feel free to contact our customer support team.