FAQ (Frequently Asked Questions)
Q: What payment methods do you accept?
A: We accept PayPal and all major credit and debit cards (Visa, MasterCard, American Express, and Discover) through our secure, fully encrypted checkout process. If you prefer or require an alternative payment method, please contact our support team prior to placing your order.
Q: How long does order processing take?
A: All orders undergo strict quality control inspections and secure packaging before being dispatched within 1 to 3 business days.
Q: How long does shipping take, and do you ship worldwide?
A: Yes, we offer secure international shipping. Standard delivery generally takes between 7 to 15 business days, depending on your geographical location and local customs processing efficiency.
Q: Will I receive a tracking number for my order?
A: Yes. A unique tracking number and a direct tracking link are automatically sent to your email address the moment your order is dispatched, allowing you to monitor its transit status.
Q: Will I have to pay international customs duties or import taxes?
A: International orders may occasionally be subject to local customs duties, import taxes, or clearance fees imposed by your destination country. These charges are the sole responsibility of the recipient and are not included in our checkout pricing.
Q: Can I modify or cancel my order after it has been placed?
A: Yes, orders can be modified or canceled before shipment. Please contact our customer support team as soon as possible if you need to make any changes. Once a package has been dispatched, it can no longer be altered or canceled.
Q: Are your watches waterproof?
A: Water resistance varies by model (ranging from daily splash resistance to professional diving standards). Please always check the specific product description page for accurate water-resistance ratings before exposing your timepiece to moisture.
Q: What should I do if my watch arrives damaged or defective?
A: Please inspect your timepiece immediately upon delivery. If you notice any transit damage or manufacturing defects, contact our support team right away with photos or a short video of the issue, and we will promptly assist you with a replacement or resolution.
Q: Do your watches come with a warranty?
A: Yes, every timepiece comes with a standard manufacturing warranty covering internal movement defects under normal usage conditions. This excludes physical damage, accidental drops, or water damage beyond the rated limit.
- For any specific questions or further assistance, please feel free to contact our customer support team.