Tracking Policy
We want you to stay fully informed about the journey of your timepiece from our facility to your doorstep. This Tracking Policy outlines how we handle tracking information and delivery monitoring for all orders.
Automatic Tracking Dispatch: Once your order has been meticulously inspected, securely packaged, and dispatched (typically within 1 to 3 business days), a unique tracking number and direct tracking link will be automatically sent to your email address.
How to Use Your Tracking Number: You can click the link provided in your shipping confirmation email or visit our website’s Track Order page to check the real-time status of your package.
Carrier Network: We partner with reliable international logistics and postal carriers to ensure secure global transit. Depending on your destination, local postal services may handle the final delivery leg.
Update Languishing / Delays: Please note that tracking updates may sometimes take 24 to 48 hours to appear in the courier’s system after the package leaves our warehouse, especially during customs clearance or international transit hubs.
Assistance & Support: If your tracking link does not update after several days or if you experience any delivery issues, please contact us and we will gladly investigate and assist you.
